Hi My Sister Who Is 55 Has Ear Infection All

Hi my sister who is 55 has ear infection all her jaw and face is swollen her ear is closed up she can't hear, her doctor gave her spray antibiotic? Which has not worked? She is in terrible pain and has not slept yesterday I rang her surgery and told them she needed antibiotics to take they gave them to her reluctantly? They still have not worked shall I take her to a and e