My Sister Accidentally Put Icy Hot Tub Behind Her Ears

My sister accidentally put icy hot tub behind her ears and in her ears and around her face thinking its lotion. I proceeded to help her wash it off the best I could. Obviously her skin is tingling and I'm mostly concerned with the ears because as it drains she could swallow. Right now her ears are clogged from me washing them out, they have not begun to drain. Yet. I don't think it got in her eyes probably very little in the nose. And a tiny bit on her lip.ingredients: camphor 12% menthol 16% she is 37 probably 350lbs. No symptoms other that her panicked that she's going to lose her hearing or get very I'll. So I'm just checking to be safe. I think she put it on maybe 20 minutes ago