Suggest Treatment For Neck Pain

Hi, I'm 32 y/o, F, 130lbs, 5 ft. I'm having this neck pain for one week. It subsides then it comes back. I'm struggling to get up from bed. I did cold compress for 24-72 hours then hot compress afterwards. I did neck exercises like stretching & strengthening. I put ointment. Somebody massaged it as well. The pain started on my left neck, the muscle beside the cervical spine. Now, I notice my left trapezius is tender and a slight muscle weakness on my left arm. Neck pain is throbbing. Certain movements cause a pain scale of 10/10. Please help.