Why Does It Say One Free Question If It Aint

Why does it say one free question if it aint free?...Well, my neck is injured, I see the nerosergeon on the 18 the of next month but.. I've been getting horrible miagrane s and earlier I felt like I needed to clean my left ear , I did and there is a lot of blood in the ear. Its all dry but I still haven't got it all out... What could this be?...