Question: I work in a call center as a tech. support executive. We receive phone calls from Australian customers & we assist them.

I have had a very good childhood. I was a very active & intelligent child. I was good in studies too. I have loving parents. Mother is not strict but my father used to be very strict with me when I was in school & college, just like other dads. This really helped me not to step the wrong path during my school & college life. Now a days he is very friendly with me. I do not have any worries in family & even in professional life.

I have not earned a lot of money but I am happy with whatever I am earning & I have a happy family. I have been happily married (Love marriage) for 4 years & have a daughter (2 yr old).

I am basically a very patient person. I am very friendly. I make people feel comfortable with me (Whenever I am talking to friends /family about their problem or even while sharing happy moments, I will be a good listener. I do not interrupt & then once they r done, I continue with my suggestions to them). But I feel bad when people wont do the same (When they dont listen to me completely, when they interrupt etc)

My hobbies are watching movies, listening to music, travelling etc.

As I stated, basically I am patient but sometimes I will be so short tempered that I get irritated on silly things (For eg. when I am watching tv, if my child is playing with her car & if I am unable to listen to the conversation on tv, I scream on my child as if I have missed some important programme though it is not that important. Sometimes I shout on my wife /parents for these silly matters. However I will become alright within minutes & will talk normally to them). This is not troubling me that much. I just wanted to share with you hence I stated this.

Coming to my professional life, I am a very hardworking employee. I do not have any bad remarks on me. I get enough week offs /holidays & I am not at al stressed up with the work.

My name is XXXXXXX

Relationship with my father has always been good. Like all other XXXXXXX father, my father was also strict to me. Strict means, he was not ignoring my mistakes like a mom. I think all fathers will not be soft like moms. He was not scolding me in front of others (Sometimes if he scolds also, he never used to yell at me & I was not feeling bad for that ever). He had hit me couple of times for not studying but he later explained why he hit me, the importance of time, should show interest while studying etc.. That didn't make me feel bad at al.

I used to be double alert when he is around (Not doing mischievous things when he is around etc..) like other teen age boys.

Once I started working, he told me that he wasn't strict with me but he wanted me to be responsible. Thats all. Now a days he is very free & friendly.

Well, my 2 yr old daughter hasn't given me any trouble. I never had any problems raising her. I am not facing any stress with her.

Problems with speech started almost 2 years ago but its not because of any particular situation & obviously not because of my daughter /family /work.

Sometimes we will be tired of taking calls continuously at office. I first noticed this speech problem when I was talking to a customer over the phone in office. While speaking, suddenly I felt that my mouth has gone dry & I am facing difficulty to pronounce words. I thought its because of continuous talking. Later I logged out from the system & drank lots of water, took a break etc. To be XXXXXXX this is not at all affecting my personal life. I mean to say, I may be feeling insecure of this problem but apart from this, I want myself to be confident. Walking like a soldier, making eye contact efficiently while speaking etc., not worrying about what people would be thinking about me etc..

Talking about losing temper & shouting at family members: This is not a new behavior. This has always been with me since teen age. Some small things look so very important to me that I get involved in those. When I shout at the family members, I dont mean anything harsh & I dont shout that worse. I just shout & tell them to keep be calm for a second. I will also make myself cool & be normal in few minutes.

I like comedy movies, love stories (Romantic movies), suspense /mystery, psychological thriller movies. I love listening to music. I love XXXXXXX movie music (Semi classic).

I like travelling to historical places more. I love visiting forts, palaces, historical museums, sea shores. I love these places more than visiting shopping malls /temples /parks & gardens.

Thank you for your reply.

Other situations like:

(1) when my daughter wont have food while feeding (Even if its past her breakfast /lunch time), Its not always but sometimes.

(2) when she doesn't have medicine when she is not keeping well (I know its stupid to feel upset on a child when its not keeping well & medicine obviously wont taste good to child & after all its a child, it doesn't know the importance of medicine. but then too my care & affection makes me angry on her).

(3) when she makes her clothes dirty while playing


The speech problem might have started much before than 2 yrs but I told, I noticed it that I am unable to pronounce words when I was talking to a customer over the phone in office. I had experienced this kind of issue 3-4 yrs back but I thought it would be because of continuous talking & I had taken a break that time also & used to drink lots of water at my desk also. Later I dont know whether it disappeared or I didn't notice the problem till it happened again 2 yrs back.

I understand that this speech problem suddenly starts & it affects while speaking to customers in office or while speaking to family members at home or to a shopkeeper at a shopping mall. In my previous reply, I told "To be XXXXXXX this is not at all affecting my personal life". That means, I know that the problem raises all of a sudden when I am in office or home. I meant that, as per your advise, I will be consulting a neurologist at the earliest to check on the speech part.

I am referring to my confidence level in other day today activities (Walking with confidence on the streets, maintaining eye contact etc). Hence I told "To be XXXXXXX this is not at all affecting my personal life", pointing to this low confidence topic.


When these speech episodes happen, sometimes I will be nervous (Well not nervous, I will be conscious that what the person sitting next to me would think about my talking style, process knowledge, talk time etc. I give correct information to the customer, but I end up in slurry speech /pronunciation problem).

When I am in a shopping mall /movie theater: While buying a product or a movie ticket, my desire to get the work done quickly, makes me dumb sometimes. When I hurry myself asking for the ticket /product, I end up stammering & with pronunciation problems.

I wasn't stammering at all in my whole life but these days I dont know what is happening that I act so dumb.

No, I dont remember anything where I felt very small /nervous in my childhood or teenage.

I was just a go getter but I have been held back with low confidence now which I am not happy with.