Pain Post Ear Piercing, Pus, Swelling, Redness, Hardness On The Site, Used Antibacterial Cream

hello, my daughter is 13 & pierced her ear lobes for the second time with a very bad quality earring. she took them out as they were painful (i didn t know she d pierced them) and they had pus in them, she put anti bacterial cream on, and i didn t know at this point still, and went to school. she told a teacher her ear was swollen & red & hard, and they told me. her whole ear has now crusted up and won t disappear.