What Is The Cure For The Cold Sores On The Face And Ears Causing Pain In The Ears?

I had an outbreak of either cold sores or shingles on my face. It started under my nose, spread up to the bridge of my nose near my eye, and then a sore on the outside of my ear (all on my right side). I have been taking Valtrex for 12 days, but now although my face is almost completely healed, it has now showed up on my left ear, this time inside the ear canal. I feel pain in both ears. I also seem to have some head congestion and am taking a decongestant. I saw a doctor when the symptoms started, when they got near my eye, but not yet to my ear. I was given Valtrex (2 GM twice in 24 hours and then stop). I called the clinic when it first went in my right ear. I was told too refill the Valtrex and take 1 GM every 8 hours for 6 more days. I wanted to be seen, but they could not work me in. At the end of the 6 days, I discovered the sores on and in my left ear. I called the clinic, once again, they could not work me in (an Army clinic short 3 doctors). I was told I could just go to the ER. My husband is deployed and I have three children, so instead, I refilled the prescription again to do another 7 day round. I have an appointment at the clinic on Thursday, but I am wondering if I need to try to be seen sooner. I am wondering if it is normal for it to spread even while on Valtrex. I am also concerned about my protecting my hearing, but wondering if there is anything else that can be done besides Valtrex even if I can be seen at the clinic sooner.